Privacy Policy

Effective Date: September 10, 2025

Business Name: Elevated Presence

Business Address: 46425 Upland Road, Chilliwack, BC, Canada

Contact Email: [email protected]

Website: https://elevatedpresence.org/home

At Elevated Presence, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

We may collect the following types of data when you use our services:

User Input: Information you enter into our AI chatbots and forms.

Contact Details: Name, email address, phone number, and business details. Booking Information: Appointment requests, service preferences, and scheduling details.

Payment Information: Processed securely through Stripe and GoHighLevel

Analytics & Cookies: Usage data such as IP address, browser type, device data, and interactions with our website (via Google Analytics and Meta Pixel). Communications: Emails, SMS messages, and calls made through our systems.

2. How We Use Your Data

We use your information to:

Deliver and manage AI-powered websites, chatbots, booking systems, and automation tools.

Process payments and subscriptions.

Provide customer support and respond to inquiries.

Improve our services, including AI chatbot performance. Run analytics and marketing campaigns.

Ensure security and prevent fraudulent use of our services.

3. Third-Party Services

We work with trusted third parties who process data on our behalf, including:

GoHighLevel (CRM, chat widgets, SMS, email – white-labeled as Elevated Presence)

Stripe (payment processing)

Google Analytics (analytics) Meta/Facebook (ads and tracking)

Hosting providers used to run our platform These providers may process limited data needed to provide their services.

4. Data Retention

We keep your information for as long as your account is active or until you request deletion. Some records may be retained longer where required for legal, billing, or regulatory reasons.

5. Your Rights

You have the right to:

Access the personal data we hold about you.

Request Deletion of your data at any time.

Opt-Out of receiving marketing communications.

To exercise these rights, contact us at [email protected].
By providing your phone number through our website or booking forms, you consent to receive SMS messages from Elevated Presence. These messages may include appointment confirmations, reminders, follow-ups, and promotional offers. You can opt out of receiving SMS messages at any time by replying STOP to any message. Standard messaging and data rates may apply.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Security

We take appropriate steps to protect your data, including:

SSL encryption for data in transit.

Access controls to limit data access to authorized staff.

Secure payment processing via Stripe.

Monitoring and safeguards to detect unauthorized access.

7. International Data Sharing

Your data may be processed in Canada, the United States, or other countries where our third-party providers operate. By using our services, you consent to these transfers.

8. AI and Automated Decision-Making

Our AI chatbots process your input to provide responses, capture leads, and handle bookings.

Data entered is not used for public AI training datasets.

Automated decisions are limited to customer engagement (e.g., appointment confirmations, reminders).

No significant legal, financial, or hiring decisions are made solely by AI.

9. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

📧 Email: [email protected]

📍 Mail: 46425 Upland Road, Chilliwack, BC, Canada